Takago Terms and Conditions – Know Your Rights

1. General Terms

These Terms and Conditions ("Terms") govern the relationship between you ("the Player") and takago ("the Platform", "we", "us") in connection with your use of the takago website at takago.club and any associated mobile applications. These Terms apply to all players who access or use takago, regardless of how they access the platform.

Takago is an online sports betting and casino platform designed for players in Bangladesh. All transactions on takago are conducted in Bangladeshi Taka (BDT). By registering an account on takago, you enter into a legally binding agreement with us under these Terms.

These Terms should be read alongside takago's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and takago. Where there is any conflict between these documents, these Terms take precedence unless otherwise stated.

2. Eligibility

To open and use a takago account, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. Takago does not permit anyone under 18 to register or use the platform under any circumstances.
• You must be accessing takago from a jurisdiction where online betting is not prohibited by applicable law. It is your responsibility to verify that your use of takago is lawful in your location.
• You must not be acting on behalf of another person or entity when registering or placing bets on takago.
• You must not be a current employee, contractor, or close family member of a takago employee or contractor.
• You must not have been previously excluded or banned from takago for any reason.

Takago reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, takago may suspend or close your account and withhold any pending withdrawals pending investigation.

3. Account Registration

Each player may hold only one account on takago. Opening multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. If takago identifies duplicate accounts, all accounts may be closed and balances forfeited.

When registering on takago, you must provide accurate, complete, and current information. This includes your full legal name, date of birth, contact details, and any other information requested during the registration process. Providing false or misleading information is a breach of these Terms and may result in immediate account closure.

You are responsible for keeping your takago account information up to date. If your contact details, payment methods, or personal information change, you must update your account promptly. Takago is not responsible for failed communications or payments resulting from outdated account information.

• Registration on takago is free. There are no fees for creating an account.
• You must provide a valid mobile number that you own and control for account verification purposes.
• Takago may require identity verification (KYC) before processing withdrawals or at any other time deemed necessary.
• Account sharing — allowing another person to access or use your takago account — is not permitted.

4. Deposits

Takago accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All deposits are credited to your takago account in BDT with no currency conversion fees. Minimum and maximum deposit amounts are displayed on the deposit page within your account and may be updated from time to time.

Deposits on takago are typically processed instantly. If a deposit does not appear in your account within 30 minutes, please contact takago support at [email protected] with your transaction reference number.

• You may only deposit funds from payment methods registered in your own name. Third-party deposits are not permitted on takago.
• Takago does not accept cash deposits or bank transfers from unverified sources.
• Deposited funds are held in your takago account balance and may be used for betting and casino games on the platform.
• Takago reserves the right to reverse a deposit if it is found to have been made fraudulently or in breach of these Terms.
• Deposit limits may be applied to your account at your request as part of takago's responsible gaming tools.

5. Withdrawals

You may request a withdrawal of your available balance at any time, subject to the conditions set out in these Terms. Withdrawals on takago are processed to the same payment method used for your most recent deposit, unless otherwise agreed with the takago support team.

Takago processes most withdrawal requests to bKash and Nagad within minutes of approval. Processing times may be longer during periods of high demand or if your account requires additional verification. Takago will notify you if a withdrawal is delayed and provide an estimated resolution time.

• Minimum withdrawal amounts are displayed on the withdrawal page within your takago account.
• Withdrawals may only be made to payment methods registered in your own name. Withdrawals to third-party accounts are not permitted.
• Takago may request identity verification documents before processing a withdrawal. This is a standard security measure and applies to all players.
• Funds that have been deposited but not wagered at least once may be subject to a processing review before withdrawal.
• Bonus funds cannot be withdrawn until all applicable wagering requirements have been met.
• Takago reserves the right to delay or decline a withdrawal if fraud, money laundering, or a breach of these Terms is suspected.

6. Bonuses and Promotions

Takago offers bonuses and promotions to eligible players from time to time. All bonuses are subject to the specific terms published alongside each promotion, as well as the general bonus rules set out here. In the event of any conflict, the specific promotion terms take precedence.

Unless stated otherwise in the specific promotion terms, the following general rules apply to all takago bonuses:

• Bonuses are available to one account per player, per household, per device, and per IP address.
• Wagering requirements must be completed within the time period specified for each bonus. Unused bonus funds expire after this period.
• Takago reserves the right to withdraw a bonus offer at any time before it has been claimed.
• Bonuses may not be transferred between accounts or exchanged for cash before wagering requirements are met.
• Takago may void bonuses and any winnings derived from them if it determines that a player has attempted to abuse the bonus system — including through the use of multiple accounts, coordinated betting, or any other method designed to circumvent bonus terms.
• Certain games may contribute differently to wagering requirements. The contribution percentage for each game type is specified in the relevant promotion terms.

7. Betting Rules

All bets placed on takago are subject to the betting rules applicable to the relevant sport or event. By placing a bet on takago, you confirm that you understand and accept the rules that apply to that bet.

• Bets are only valid once confirmed by the takago system. A bet is not accepted until you receive a confirmation reference number.
• Takago reserves the right to void any bet placed at incorrect odds due to a technical error or data feed failure. In such cases, the stake will be returned to your account.
• In-play bets are subject to the odds available at the time the bet is accepted by the takago system. Odds may change between the time you submit a bet and the time it is processed.
• Takago may impose maximum bet limits on specific events, markets, or player accounts at its discretion.
• Winnings from settled bets are credited to your takago account balance promptly after the relevant event concludes and results are confirmed.
• If an event is cancelled or abandoned before completion, bets will be settled according to the specific rules for that sport or market.

8. Casino Game Rules

All casino games available on takago — including Andar Bahar, European Roulette Pro, 3-Hand Casino Hold'em, Monster Hi-Lo, Vivo Live, and Happy Fishing — are governed by the individual game rules displayed within each game interface. Players are responsible for understanding the rules of any game before placing a wager.

• All casino games on takago use certified random number generation (RNG) systems or live dealer formats with real-time oversight to ensure fair outcomes.
• In the event of a disconnection during a live game, takago's system will record the state of the game at the point of disconnection. Bets already placed will be settled according to the game outcome. Takago is not responsible for losses resulting from player-side connectivity issues.
• Takago reserves the right to void a game round if a technical malfunction affects the integrity of the outcome. In such cases, all wagers for that round will be returned.
• Players may not use any software, tool, or method designed to gain an unfair advantage in any casino game on takago. This includes but is not limited to bots, automated betting scripts, and exploit techniques.

9. Account Security

You are solely responsible for maintaining the security of your takago account credentials, including your username, password, and any two-factor authentication codes. Takago will never ask you for your password via email, chat, or any other channel.

• If you suspect that your takago account has been accessed without your authorisation, contact [email protected] immediately.
• Takago is not liable for losses resulting from unauthorised access to your account where you have failed to keep your credentials secure.
• Do not share your takago login details with anyone, including friends or family members.
• Use a strong, unique password for your takago account and change it regularly.
• Takago may temporarily lock your account if suspicious activity is detected. You will be notified and asked to verify your identity before access is restored.

10. Responsible Gaming

Takago is committed to promoting responsible gaming. We provide a range of tools to help players manage their gambling activity, and we encourage all players to use them. Gambling should be an enjoyable activity — if it stops being enjoyable, takago's responsible gaming tools are here to help.

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your takago account.
• Session time reminders: Receive notifications after a set period of continuous play on takago.
• Cooling-off periods: Temporarily restrict your access to takago for a defined period.
• Self-exclusion: Permanently or indefinitely exclude yourself from takago. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

To access any of these tools, visit the responsible gaming section of your takago account or contact [email protected]. For additional support with problem gambling, please visit our Responsible Gaming page.

11. Suspension and Closure

Takago reserves the right to suspend or close any player account at any time, with or without prior notice, if we determine that:

• You have breached any provision of these Terms and Conditions.
• You have provided false, inaccurate, or misleading information during registration or at any subsequent point.
• Your account has been used for fraudulent activity, money laundering, or any other illegal purpose.
• You have opened multiple accounts on takago in violation of the single-account rule.
• You have abused the bonus system or engaged in any form of advantage play that violates these Terms.
• Regulatory or legal requirements necessitate the closure of your account.

If your account is closed due to a breach of these Terms, takago reserves the right to withhold your account balance pending investigation. If no breach is confirmed, your remaining balance will be returned to you via your registered payment method.

You may also close your takago account voluntarily at any time by contacting [email protected]. Any remaining balance will be withdrawn to your registered payment method after standard verification checks are completed.

12. Limitation of Liability

Takago provides the platform on an "as is" basis. While we work hard to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• Takago is not liable for any losses arising from platform downtime, technical errors, or interruptions to service that are outside our reasonable control.
• Takago is not responsible for losses resulting from a player's failure to understand the rules of a game or the terms of a promotion.
• Takago's total liability to any player in connection with their use of the platform is limited to the amount deposited by that player in the 30 days preceding the relevant claim.
• Nothing in these Terms limits takago's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13. Changes to These Terms

Takago may update these Terms and Conditions from time to time. When we make material changes, we will notify registered players via email or a prominent notice on the takago platform. The updated Terms will display a revised "Last Updated" date at the top of this page.

Your continued use of takago after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using takago and close your account.

We recommend checking this page periodically to stay informed of any updates to takago's Terms and Conditions.

14. Contact

If you have any questions about these Terms and Conditions, or if you need assistance with your takago account, please contact the takago support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Takago aims to respond to all enquiries within 2 hours

For responsible gaming support, please visit the Responsible Gaming page on takago.